Remote consultations by voice or video, in the same platform you already run your clinics on. No third-party meeting links, no second login, nothing for the patient to install.

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Telehealth VideoLive 04:12

Eleanor Hartley · Patient

End call

Booking

Remote, in person, or both.

The clinic decides. Configure each service as remote or in person in your settings, and the booking portal only offers patients what you have enabled.

✓Per service. Travel health face to face, weight management reviews remote, or either: it is a setting, not a workaround.

✓Same booking journey. Patients pick the mode alongside the slot, and the questionnaire still arrives before the call.

Service settingsDelivery mode

Travel healthBoth

Weight managementRemote

B12 reviewsIn person

The booking portal only offers what each service allows.

Telehealth VideoLive 04:12

Eleanor Hartley · Patient

End call

The consultation

Call the patient from within Scripter.

Voice or video, launched straight from the appointment or the patient record. The consultation pathway is open on the same screen, so the call and the clinical work happen together.

✓Nothing to install. The patient joins from the link in their reminder, in the browser, on any device.

✓Switch mid-call. Start on voice and turn the camera on when it helps; the timer and the record carry on.

The record

Every call leaves a transcript.

Conversation transcripts are saved against the consultation record, alongside your clinical notes. Same PGDs, same templates, same audit trail.

✓On the record. The transcript sits with the consultation it belongs to, not in a separate tool.

✓Same governance. Remote consultations run the same protocol version and sign-off rules as in-person ones.

TranscriptSaved to record

Sarah Whitmore

Any reactions to the last hepatitis A dose?

Eleanor Hartley

Just a sore arm for a day, nothing else.

Sarah Whitmore

Good. We will complete the course today, then typhoid.

Travel health consultation · PGD v4.2 · 10 Sep 2026

Pricing

Included. Billed by usage.

No new licence and no separate add-on. Telehealth sits inside your existing Scripter subscription and you pay only for the remote consultations you run.

✓No add-on. It is part of the platform on every plan.

✓Pay for what you use. Usage-based, so a quiet month costs nothing extra.

Part of one connected platform.

Every product below works on the same patient record and the same clinical journey; nothing is bolted on.

Online booking

Patients find your pharmacy, pick a service and book against live availability.

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Clinical consultations

Questionnaire-driven pathways that cover every recommended aspect of the consultation.

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PGD governance

Versioned PGD templates, sign-off tracking, and updates that cascade everywhere.

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Independent prescribing

Prescriptions generated in-flow against a drug database, with roles enforced.

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Patient records

One record across every service: history, health metrics, prescriptions, documents.

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Payments

Payment taken as part of the patient journey, tied to the booking and service.

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Reporting

Activity across services, practitioners and locations, plus the day at a glance.

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Frequently asked questions

Straight answers to what pharmacy teams ask about telehealth.

Does the patient need to install anything?+

No. The patient joins from the link in their appointment reminder, in a browser on their phone, tablet or computer.

Can a service be offered both remotely and in person?+

Yes. Each service has a delivery mode setting: remote, in person, or both. The booking portal only shows patients the options you have enabled.

Where does the transcript go?+

It is saved against the consultation record alongside your clinical notes, under the same protocol version and audit trail as an in-person consultation.

How is telehealth priced?+

It is included in your Scripter subscription with no separate licence. You are billed by usage for the remote consultations you actually run.

How do I get it switched on?+

Telehealth is rolling out to organisations now. Contact us or book a demo and we will enable it on your account.

See it on your own services.

A free 30-minute demo is the fastest way to see how telehealth fits your pharmacy.

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Built for pharmacists, by pharmacists.