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Concierge

A lightweight companion for patients on site.

Whether they are checking in for an appointment or walking in off the street, Concierge guides them through the first few minutes so the consultation starts ready.

Concierge welcome screen at Ashgrove Health Clinic: I have an appointment, or I do not have an appointment

How it works on the day.

Three moments, handled before the consultation starts.

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1

Checking in

A patient with an existing appointment checks themselves in and joins the live queue the practitioner is already working from.

2

Walking in

A patient without an appointment selects the service they are there for, so a walk-in becomes a queued patient rather than an interruption.

3

Filling in the questionnaire

The pre-appointment questionnaire is completed on site, saving that time during the consultation itself.

The other portals.

Each portal is a different view of the same patient record and the same clinical journey.

Frequently asked questions

What teams ask most about the concierge.

What is Concierge?+

A lightweight companion that guides patients on site, either checking in for an existing appointment or walking in, selecting a service and completing the pre-appointment questionnaire.

How does it help a walk-in?+

The patient selects the service they need and completes the pre-appointment questionnaire before the consultation, so the time in the room is spent on the consultation rather than on collecting details.

Where do checked-in patients appear?+

In the live queue in the practitioner portal, alongside booked patients, so the day is managed from one view.

See it on your own services.

A free 30-minute demo walks through all four portals on a real setup.

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